batjjl's Privacy Policy

01. Introduction and Scope

batjjl ("we", "our") operates a trusted online betting and casino platform for users in Bangladesh. This privacy policy explains what personal information we collect when you use the website https://batjjl.lat, how we process it, and how we protect your privacy.

This policy applies to all batjjl services — including website browsing, account registration, financial transactions, gameplay, and customer support communications. By using our services, you agree to the terms of this privacy policy.

Alongside this policy, please also read our Terms and Conditions and Responsible Gaming page, as together they form the complete framework governing the relationship between you and us.

02. What Information We Collect

batjjl only collects the information necessary to provide our services. We may process the following categories of information:

2.1 Information You Provide Directly

Information you provide when you create an account or contact us:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Password (stored in encrypted form)
• Banking and payment details (bKash, Nagad, Rocket, Upay, or bank account)
• Identity verification documents (national ID card or passport)
• The content of your communications with our support team

2.2 Information Collected Automatically

Information collected automatically while you use our website:

• IP address and device identifier
• Browser and operating system information
• Your browsing behavior on the website and session duration
• Information collected via cookies and similar tracking technologies
• Gaming history and transaction logs

2.3 Information Received from Third Parties

We may sometimes receive information from third-party sources such as payment gateway providers and identity verification services. This information is used solely to ensure the security and accuracy of your account.

03. How Your Information Is Used

batjjl uses your personal information only for the following purposes:

04. Cookies and Tracking Technologies

The batjjl website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website — login sessions, security tokens, and so on.
• Functional Cookies: To remember your preferences and settings, such as language and theme choices.
• Analytics Cookies: To analyze patterns of website usage, which helps us improve our services.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some basic website functions and may cause issues with logging in.

05. Sharing Information with Third Parties

batjjl never sells or rents your personal information. However, in the limited circumstances listed below, certain information may be shared with specific third parties:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction.
• Identity Verification Services: Authorized providers used to verify age and identity at the time of registration.
• Game Software Providers: Providers such as Pragmatic Play, Spribe, PG Soft, and JILI may receive the minimum information necessary to operate gameplay.
• Legal Authorities: In response to valid legal orders, court directions, or requests from government authorities.
• Fraud Prevention: With relevant agencies for the prevention of money laundering and other financial crimes.

In the cases above, only the minimum information necessary to fulfil the purpose is shared with third parties. All third parties are required to comply with our privacy standards and data protection rules.

06. Data Security Measures

batjjl employs both technical and organizational security measures to keep your personal information secure:

6.1 Technical Safeguards

• SSL Encryption: All data transmissions on our website are secured through SSL (Secure Sockets Layer) encryption.
• Password Hashing: Your password is never stored in plain form — strong hashing algorithms are used.
• Firewall and Intrusion Detection: Advanced network security measures to detect and block unauthorized access.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.

6.2 Organizational Safeguards

• Only authorized staff have access to your personal information — and they are bound by strict confidentiality agreements.
• Access to data is controlled on a need-to-know basis.
• Staff receive regular data protection training.

While we are committed to maintaining the highest level of security, no method of data transmission over the internet is 100% secure. If we become aware of any security breach, we will notify you promptly.

07. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable law.

• Account Information: For as long as your account is active and for a defined period after closure as required by legal obligations.
• Transaction Records: For the period required to meet financial and legal requirements.
• Communication History: For a defined period to improve customer support quality and for dispute resolution.
• Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed, and persistent cookies are deleted after a set period.

Once the defined retention period ends, information is securely deleted or anonymized so that it can no longer be linked to you.

08. Your Rights and Choices

As a batjjl user, you have the following rights regarding your personal information:

• Access: The right to request information about what data we hold about you.
• Correction: The right to request correction of incomplete or inaccurate information in your account.
• Deletion Request: The right to request deletion of your personal information in certain circumstances — though some information may need to be retained due to legal obligations.
• Request to Restrict Processing: The right to request that we limit the use of your information for specific purposes.
• Opt Out of Marketing Communications: The right to unsubscribe from promotional communications at any time.
• Lodge a Complaint: The right to file a data protection complaint directly with us or with the relevant authority.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

09. Protection of Minors

batjjl strictly enforces a prohibition on providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.

Age verification is mandatory at the time of account registration. If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10. Third-Party Services

Third-party software providers such as Pragmatic Play, PG Soft, JILI, and Spribe are used to deliver games on our platform. These providers may have their own privacy policies.

For payment services, the data protection policies of bKash, Nagad, Rocket, Upay, and the relevant banks will apply. batjjl is not responsible for the privacy practices of these third parties.

11. Changes to This Policy

batjjl reserves the right to update this privacy policy from time to time. When significant changes are made to the policy, we will:

• Post a notice on the website;
• Notify you at your registered email address (where applicable);
• Update the "Last Updated" date at the top of the page.

Continued use of our services after an updated policy is published will be considered your acceptance of the revised policy. We therefore recommend that you check this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. Our data protection team is ready to answer all your questions.